Cancellation Policy:
All cancellations must be received at least 12 hours prior to your scheduled time in order to avoid being charged for your session. Clients who do not cancel within 12 hours notice will be charged for the cancelled session.
S & G Enterprises USA, Inc. DBA: Keys Core Fitness understands that emergencies happen. We provide every client with one free short-notice cancellation. You will not be charged for your first cancellation with less than 12 hour notice. Subsequent short-notice cancellations will be charged for scheduled sessions missed. The free short-notice cancellation only applies if S & G Enterprises USA, INC. DBA: Keys Core Fitness is notified by phone or text message prior to the session start time. No shows are not eligible for the free cancellation. If you need to cancel a session, please text or call: (305) 394-1227. Please do not email your need to cancel a session, as the notice may not reach Keys Core Fitness in time.
Refund Policy:
S & G Enterprises USA, Inc. DBA: Keys Core Fitness strives to provide the best possible service to our clients. If for any reason you are not satisfied with our services, we will be happy to issue you a refund for services not performed. If you have paid for a package in full, you will be refunded for unused sessions and services, minus the full price per sessions used. Package purchases give clients an opportunity to savings on their sessions. When requesting a refund it is understood by the client that if they discontinue they are charged at the regular hourly rate per session. The difference left over will be refunded in full. Package rates are good for 3 months from the time of purchase.
*Please note pricing is subject to change.